Questions & Answers
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Yes! We offer free shipping on all orders over $50. For orders under $50, a flat shipping fee of $5 will apply.
Orders are usually processed within 2–5 business days. Standard delivery time is 7–15 business days, depending on your location. You will receive a tracking number once your order has shipped.
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout. All transactions are protected with encrypted security.
Yes. We accept returns within 30 days of receiving your order, as long as the product is unused and in its original condition. Please contact us at diyu@diyu.shop to start the return process.
If your order arrives damaged or you received the wrong item, please email us at diyu@diyu.shop within 7 days of delivery with photos of the issue. We’ll arrange a replacement or refund as quickly as possible.
Yes, we ship to most countries worldwide. Shipping times may vary depending on your destination, and international customers are responsible for any customs duties or taxes required by their country.
Absolutely. We carefully select and test our products to ensure high quality and durability. If you encounter any quality issues, please contact us and we’ll work with you to resolve the problem.
We process orders quickly, but if you need to change or cancel your order, please contact us at diyu@diyu.shop within 24 hours of purchase. Once the order has been shipped, changes cannot be made.
Yes. Once your order has been shipped, we will send you a confirmation email with a tracking number so you can monitor your delivery status online.
Yes, we can provide discounts for bulk or wholesale purchases. Please reach out to us at diyu@diyu.shop with your requirements, and our team will assist you with pricing and availability.
