Questions & Answers

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    CONTACT INFORMATION

    50 East 52nd Street
    Brooklyn, NY 10022
    United States

    +1322224332
    +4643758533

    info@google.com
    support@google.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    Do you offer free shipping?

    Yes! We offer free shipping on all orders over $50. For orders under $50, a flat shipping fee of $5 will apply.

    How long does delivery take?

    Orders are usually processed within 2–5 business days. Standard delivery time is 7–15 business days, depending on your location. You will receive a tracking number once your order has shipped.

    What payment methods do you accept?

    We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout. All transactions are protected with encrypted security.

    Can I return or exchange an item?

    Yes. We accept returns within 30 days of receiving your order, as long as the product is unused and in its original condition. Please contact us at diyu@diyu.shop to start the return process.

    What should I do if my order arrives damaged or incorrect?

    If your order arrives damaged or you received the wrong item, please email us at diyu@diyu.shop within 7 days of delivery with photos of the issue. We’ll arrange a replacement or refund as quickly as possible.

    Do you ship internationally?

    Yes, we ship to most countries worldwide. Shipping times may vary depending on your destination, and international customers are responsible for any customs duties or taxes required by their country.

    Are your products guaranteed for quality?

    Absolutely. We carefully select and test our products to ensure high quality and durability. If you encounter any quality issues, please contact us and we’ll work with you to resolve the problem.

    Can I change or cancel my order after placing it?

    We process orders quickly, but if you need to change or cancel your order, please contact us at diyu@diyu.shop within 24 hours of purchase. Once the order has been shipped, changes cannot be made.

    Do you provide tracking for my order?

    Yes. Once your order has been shipped, we will send you a confirmation email with a tracking number so you can monitor your delivery status online.

    Do you offer bulk or wholesale discounts?

    Yes, we can provide discounts for bulk or wholesale purchases. Please reach out to us at diyu@diyu.shop with your requirements, and our team will assist you with pricing and availability.